A great business phone system should have a few key features that make it stand out from the competition. These include features such as call recording, flexibility, and reliability. You should also choose the business telephone systems that will comply with legal regulations, such as those regarding call recording disclosure. Luckily, some business phone providers offer low international rates.

Call recording

Call recording is a powerful feature that helps your business stay compliant with legal regulations. It also helps you monitor and improve employee performance. For example, when you are training new employees, you can listen to previous calls and see where they may have made mistakes. This also helps you build a training program for individual employees. Even if an employee isn't willing to allow recording of their calls, this feature will allow you to provide feedback to them.

Recording every call will also allow you to learn more about your customers. It will help your marketing team better understand your customers' needs. They will be able to listen to important conversations and create detailed profiles of their habits. This will help you improve customer service and boost sales.

Flexible

A flexible moving office phone system is an excellent way to enhance communication within and across your business. It helps you stay connected with your customers and build stronger relationships. Using this system can also help you streamline your workflow. These systems provide an easy-to-use interface that makes it easy to add new features. In addition to saving you money on phone bills, they also help you avoid fraud and cross-border tariffs.

rover is an example of a flexible business phone system. The company provides a free, unlimited phone number, and has integrations with leading CRMs. The service also comes with voicemail logging. CEO Renaud Charvet explains that a flexible business phone system is a great way to meet the needs of a growing team.

Reliable

A reliable business phone system comes with features that help users be more productive. For instance, an advanced IVR-supported virtual receptionist can guide incoming calls to the right department or agent. Additionally, a call recording feature can help businesses track team performance. These recordings can be accessed by employees at any time, which is useful for training purposes.

A small business telephone system should also be secure. If it is compromised, business continuity is at risk. This means the system should be backed by advanced security measures to prevent malicious activity and protect against internal resources. Lastly, a business phone system should be easy to use, especially for employees.

Conference calling

Conference calling is a powerful tool for a business. It makes it easier for people in different locations to meet and discuss business matters. It also helps businesses handle emergencies. It can link different parties during a phone meeting, which improves customer service. And it's inexpensive. MightyCall offers conference calling for a fixed price, which means that there are no hidden fees.

Conference calling is easy to use. Participants simply dial a number and access code to join the call. Usually, a menu will appear, where they can choose to join the appropriate conference, or simply leave a message if they have the wrong time.

Auto-attendant

An auto-attendant is a great feature that helps you professionally manage calls. Besides routing calls to the right department, it can also offer various options to the callers. Some features of an auto-attendant include extension dialing, search by name company directory, and much more. An automated attendant should be easy to use and should reflect the brand identity and values of the company.

An auto-attendant will answer incoming calls automatically and put them in the right queue for a quick resolution. It can also handle more than one call at once, making it easier for customers to talk to the right person. This consistency will improve customer satisfaction and retention.